In my role as IT Manager at AXS Americas in Barranquilla, Colombia, from 2008 to 2010, I led the upgrade and maintenance of our IT infrastructure, including structured cabling and VOIP systems. I optimized network operations, implementing troubleshooting strategies that minimized downtime and reduced costs. My proactive approach to software upgrades and data security ensured operational efficiency and robustness. I also developed contingency plans for network reliability, keeping abreast of technological advancements to future-proof our systems. Collaborating with department managers, I aligned our IT strategy with business growth needs, significantly enhancing our network's adaptability and performance.

As an IT Project Manager at DC SMART SOLUTIONS SAS, I spearheaded the strategic planning for component development to bolster future projects. My role involved extensive collaboration with clients, from the initial concept to the final delivery of products or services, ensuring adherence to internal change management, incident management, and escalation procedures. I led the implementation of new applications and services into production, focusing on researching network products, services, protocols, and standards to support our development and procurement efforts. My contributions were instrumental in enhancing client organizations' performance, motivation, job satisfaction, and management systems through the introduction of innovative technologies, paperless systems, and automated monitoring solutions. This approach resulted in significant continuous process improvements. I also played a pivotal role in formulating comprehensive project plans, coordinating closely with engineering and design teams to ensure the smooth execution of shop drawing efforts, thereby directly contributing to the streamlined success and efficiency of project implementations.

• Establishing relationships with key decision-makers within the customer's organization to promote growth and retention.
• Researching and identifying opportunities for account growth, account penetration, and market expansion.
• Participating in strategy meetings with other shareholders and actively engaging in them.
• Collaborating with company departments to develop new strategies to capitalize on emerging customers and market trends.
• Identifying and pursuing valuable business opportunities to generate new company revenue and improve bottom-line profit

• Collaborated with infrastructure staff and departmental decision-makers to recommend and implement cost-effective technology solutions.
• Directed IT services, provided strategic advice to executives, and collaborated with senior management on strategic planning.
• Managed infrastructure upgrades, resolved end-user hardware and software issues, and skillfully managed IT initiatives while working with in-house technical staff.
• Designed IT systems and networks with exemplary architecture and functionality.
• Produced comprehensive reports for General Management.